Terms and Conditions

A few terms and conditions

1. Definitions

1.1 In these terms and conditions (Terms):

(a) Bradford or “us” or “our” means CSR Building Products Limited ABN 55 008 631 356 t/as Bradford and its successors, assigns and nominees;

(b) Future Energy Legislation means any legislation or regulation, whether federal or state or territory based, aimed at reducing greenhouse emissions or energy

consumption and includes the NSW Energy Savings Scheme or any succeeding or similar regulation or legislation;

(c) Installation Works means the work required for us to install the System at the Premises in accordance with these Terms and the Order;

(d) Latent Condition means any condition or circumstance in respect of the Premises, not reasonably apparent from an external visual inspection of the Premises, which

would either prevent the safe and effective provision of the Installation Services, or which would cause Bradford to incur

substantial additional costs in respect of the Installation Services;

(e) Legislative Requirement includes any:

(i) statute, regulation, ordinance, code or other law including regulations and other instruments under them including certificate, licence, consent, permit or approval

required by those instruments; and

(ii) code of practice, guidelines, rules policies, releases or standards issued by relevant regulators, government authorities, or industry bodies, whether or not having

the force of law , which are applicable to the System or the Installation Works and any other obligation to be performed by either party under these Terms.

(f) Lock-Up Stage means the time when walls, ceilings, window s and doors are installed, allowing for security of premises;

(g) Order means the Quote signed by you constituting your offer to purchase the System and the Installation Works to w hich these Terms apply;

(h) Owner or “you” means the owner of the Premises noted on the Order;

(i) Premises has the meaning given to it in the Order;

(j) Quote means the document issued by us outlining our estimate of the cost for the provision of the System and the Installation Works;

(k) Renewable Energy Legislation means the Renewable Energy (Electricity) Act 2000 (Cth), the Renewable Energy (Electricity) (Charge) 2000

(Cth) and the Renewable Energy (Electricity) Regulations 2001 (Cth), as amended from time to time or any replacement or other relevant legislation and regulations;

(l) STC means a means a small-scale technology certificate and has the meaning given to it in the Renew able Energy Legislation and, if the Renew able Energy

Legislation is amended or replaced by any other legislation, will extend to include any certificate or right similar to an STC as it appears in the amended Renew able

Energy Legislation or replacement legislation;

(m) System means the goods to be installed by us pursuant to these Terms as set out in an Order; and

(n) Warranty means the warranty document in respect of the System provided by us to you once the Installation Works have been completed;

2. Binding terms and conditions

The only terms in connection with the supply of the System and Installation Works by us which are binding on us are either set out in these Terms, the Order, the

Warranty, as otherwise agreed to in writing by us, together with those, if any, which are imposed by law and cannot be excluded.

3. Quote

3.1 Any Quote we issue to you is not an offer or obligation to sell but an invitation to treat only. A Quote is valid and open for acceptance for a period of 14 calendar

days (Quote Validity Period) from the date of the Quote and thereafter is expressly withdraw n and is of no effect.

3.2 A Quote is only valid if the installation of the System at the Premises is eligible for an STC, and is made on the basis of the condition of the Premises as reasonably

apparent upon an external visual inspection.

3.3 We may amend or withdraw the Quote at any time during the Quote Validity Period if there is any change in any legislation (including the Renew able Energy

Legislation) which has or may have an effect on the commercial viability of the pricing of the Quote, or in the event that we become aw are of a Latent Condition. Any

amendment made to the Quote does not restart the Quote Validity Period.

4. Order

4.1 An Order is made by you by signing the Quote and returning it to us in accordance with the instructions noted on the Quote and is subject to

acceptance by us. We reserve the right to accept or reject an Order in our absolute discretion. Once the Order has been accepted, we reserve the

right to cancel the Order in the event we become aw are of a Latent Condition.

4.2 In the event that an accepted Order is subject to any condition precedent (for example a requirement that you obtain approvals or carry out

preliminary work as set out in clause 14), you must ensure that such conditions precedent are fulfilled in a timely manner. In the event that your failure to promptly

fulfill a condition precedent results in a significantly delay in our ability to provide the System or Installation Services, we may at our discretion cancel the Order and reissue

a new Quote with amended Pricing to reasonably reflect any increase in our cost of providing the System or the Installation Services.

5. Price

5.1 Subject to clause 5.2, unless we otherwise agree in writing, the price payable by you for the System and Installation Works is the price stated on

the Order (Price).

5.2 Once an Order has been made and accepted by us, to the maximum extent permitted by law, we may vary the Price of the System in the event that:

(a) any change in any legislation (including the Renew able Energy Legislation) has or may have an effect on the commercial viability of the Price. For the avoidance of

doubt, any increase in the Price due to the introduction of any Future Energy Legislation, or a change to the Renew able Energy Legislation, will be borne by us; or

(b) We become aw are of a Latent Condition, in which circumstances you may choose to cancel the Order.

6. Payment

6.1 A 10% deposit on the cost of the systemis required towards confirmation of the order. The balance is payable on the day of the install. by way of credit card or EFT

in accordance with, the relevant provisions in the Order. Time for payment is of the essence of these Terms and you are not entitled to assert any credit, set-off or

counterclaim against us in order to justify withholding payment of any such amount in whole or in part.

6.2 If you fail to pay to us the Price in accordance with these Terms, you will be liable to pay us any costs and expenses we incur in taking steps to

recover payment of the unpaid Price (including any legal costs associated with taking such steps); and interest on the unpaid price at a rate of 10% per annum.

Bradford Solar Energy System – Terms & Conditions of Sale

 Customers Terms & Conditions of Sale for Retrofit Solar System 1st Oct. 2013

7. Time for Inspection/Installation

7.1 We will contact you to arrange a suitable time for a pre-installation site inspection (if we deem a pre-site inspection necessary) (Pre-Installation

Inspection) and/or for the installation of the System at the Premises (Installation Date).

7.2 The Installation Date is an approximate date only. We will use our best endeavors to deliver the System and carry out the Installation Works by the Installation Date

but any such date is an estimate only. Time is not of the essence for performance of the Installation Works.

7.3 You acknowledge that certain elements of the Installation Works may be carried out before or after the Installation Date (including pre-installation wiring work and

post-installation commissioning of the System). To the maximum extent permitted by law , w e w ill not be liable for any delay in the delivery or installation of any part

of the System, howsoever caused.

7.4 You or your nominee must be present at the Premises during the time arranged for the Pre-installation Inspection and while the Installation Works are carried out.

We reserve the right to charge you a $500 call out fee if you are not at home at either of those times.

8. Access to premises for delivery and installation of the System

8.1 You must give us, together with any vehicle or equipment, safe, convenient and unhindered access to sufficient parts of the Premises (including

the meter box, switchboard, proposed inverter location and the roof w here the System is to be mounted) to enable us to perform the Installation Works and carry out

our obligations under these Terms.

8.2 You w arrant that at all relevant times you have the ability and authority to grant the right of access described in clause 8.1, and acknowledge that we have relied

on the warranty in this clause in agreeing to supply the System and the Installation Works.

8.3 If the condition of the Premises has changed subsequent to the Pre-Installation Inspection and this change results in the Premises being unsuitable for the System

and/or the Installation Works, we may amend or cancel the Order and charge a $500 call-out fee in respect of subsequent call-outs.

8.4 We will not be liable for any loss or damage (including liability for death or injury to persons and loss of or damage to property) caused, either

directly or indirectly, by the conditions and physical characteristics of the Premises.

8.5 We will, in the course of carrying out the Installation Works: take reasonable measures necessary to protect people and property at the Premises; avoid

unnecessary interference with the passage of people and vehicles at the Premises; and prevent nuisance and unreasonable noise and disturbance. If we damage

property at the Premises, we will promptly rectify the damage and pay any compensation which the law requires us to pay.

9. Installation Works

9.1 We will perform the Installation Works in accordance with the Order in all material respects. We have the right to make any changes to the

Installation Works which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the

Installation Works and w e w ill notify you in any such event.

9.2 Subject to clause 10, the Installation Works comprise the installation of the System at the Premises referred to in the Order in accordance with the manufacturer’s

guidelines and include:

(a) delivery of the System to the Premises on the Installation Date or as otherwise agreed between the parties;

(b) supply and installation of a suitable mounting base for the System;

(c) supply and installation of tilt frames (if you have ordered tilt frames as part of the System);

(d) supply of up to 30 meters of electrical cabling between the solar panel module, inverter and switchboard;

(e) testing and commissioning of the System after installation to confirm that it is complaint with the manufacturer’s specifications and to ensure that the System is

fully operational (excluding a meter change over);

(f) provision of instructions on the basic operation of the System.

10. Exclusions from Installation Works

10.1 Unless otherwise agreed in writing, the Installation Works do not include the following:

(a) the provision of approvals, consents or permits from any person (including any required under clause 14.2);

(b) the supply and installation of tilt frames (if you have not ordered tilt frames from us in the Order);

(c) the supply of more than 30 meters of electrical cable;

(d) rectification of an inadequate existing electrical supply;

(e) installing or upgrading a safety switch;

(f) installing or upgrading a switchboard;

(g) installing or upgrading a meter panel board;

(h) any other work that is required to ensure that, prior to installation of the System, the Premises comply with electricity standards imposed by law ;

(i) performance of the Installation Works w here safe, convenient and unhindered access to the Premises is not provided;

(j) any trenching or excavation required for the Installation Works to be performed;

(k) installation on buildings other than existing single storey homes (see clause 14.6(c)) or outbuildings that meet the conditions specified in clause 15;

(l) the provision of special access equipment, if required (see clause 13);

(m) the removal of asbestos or the costs of an investigation to determine whether asbestos is present;

(n) installations at remote locations such as islands remote from the mainland;

(o) installations on homes with unsuitable roofs including: decromastic, brittle and structurally unsound roofs. We may in our discretion agree to carry out the

Installation Works in circumstances in which we expect roof tiles to break. If this is the case, we will inform you in advance and will replace up to 50 roof tiles damaged

as a result of the Installation Works at no cost, so long as you provide these roof tiles;

(p) installation of meters to record exported electricity which are the property of the local services provider;

(q) installation on steep roofs (including w here roof pitch is between 30 to 45 degrees);

(r) installation on to homes with slate or asbestos roofing; and

 Customers Terms & Conditions of Sale for Retrofit Solar System 1st Oct. 2013

(s) work for dedicated controlled loads (including dedicated slab heating, hot water or climate saver tariffs) to be re-wired into a single phase and

single element meter configuration prior to a solar meter being installed.

11. Cleaning up

We will keep the areas of the Premises that we access to perform the Installation Works clean and tidy and w e w ill remove rubbish and surplus

material created by our performance of the Installation Works. If we fail to comply with our obligations in this clause 11, you may notify us in writing

specifying the noncompliance and we must rectify that non-compliance as soon as reasonably practicable.

12. Additional Services and/or items

12.1 Before the Installation Works commence, w e w ill advise you of any additional services and/or items and their cost that are not included in the

System or the Installation Works but are required to perform the Installation Works (Additional Services and/or Items). A schedule of the Additional

Services and/or Items is attached at Annexure A.

12.2 If we advise you of Additional Services and/or Items that are required to complete the Installation, w e w ill also advise you of the cost of such

Additional Service and/or Items. You may elect to enter into an agreement with us (or another entity) for these Additional Services and/or Items.

12.3 In the event that a Latent Condition becomes apparent following commencement of the Installation Works, we may advise you of Additional

Services that are required to rectify the Latent Condition. In the event that you choose to rectify the Latent Condition yourself we may charge a $500 call-out fee in

respect of subsequent call-outs resulting from the Latent Condition (such fee to be waived in the event that rectification occurs within 5 working days).

13. Special Access

We may require special access equipment to lift or move solar panels to the desired location for installation and/or to install solar panels w here the roof pitch is

between 30 to 45 degrees. This may include boom lifts, cherry pickers, cranes or scaffolding. We will advise you of any additional costs for this equipment in our Quote.

14. Your responsibilities and acknowledgements

14.1 You must inform us of any conditions or physical characteristics of the Premises, including Latent Conditions, that would preclude, or have any adverse affect on,

the carrying out of the Installation Works or pose any threat to those carrying out the Installation Works.

14.2 You are required to obtain all relevant approvals, consents and permits prior to the installation of the System from the local council/planning

authority and, if applicable, your body corporate or landlord and in accordance with any other Legislative Requirement having jurisdiction over the


14.3 It is your responsibility to ensure that the roof area at the Premises w here the System is to be installed (Roof Area) is safe and suitable for the

installation of the System and the provision of the Installation Works.

14.4 You must ensure that the Premises comply with relevant electricity standards prior to the installation of the System. In the event the Premises do not comply, you

are required to ensure that all necessary work is completed by a qualified electrician.

14.5 If any trenching or excavation work is required for the installation of the System, you must arrange for it to be completed before the Installation

Works commence.

14.6 You acknowledge that:

(a) w e w ill not complete the Installation Works if the Roof Area is not structurally sound and large enough to accommodate the size and w eight of the System

(including the mounting base and frames);

(b) the Roof Area has suitable north, north east or north-west aspect to accommodate the System and that the installation of a System on an east or west facing roof

may result in reduced outputs;

(c) the System may only be installed on existing homes and due to safety considerations, the installation of a System may not be possible on premises where

installation is required close to the edge of the roof or w here there is a drop greater than 6 meters; and

(d) for new homes, installations of a System can only take place once the Premises have reached Lock-up Stage.

15. Installation on Outbuildings

We will only install the System on an out-building, that is, a building on the Premises which is disconnected from the main dwelling (such as a shed,

carport, garage or other external structure) if: a compliant switchboard is installed; electrical cables are not exposed or overhanging between the

outbuilding and the Premises; and necessary electrical upgrades have taken place.

16. Ownership and risk in System

Ownership of the System passes to you on the date full payment for the System and Installation Works is received by us from you in cleared funds.

Risk of loss or damage to the System passes to you upon delivery of the System to the Premises, and from that date, the System will be your sole

responsibility. You will take all reasonable steps to ensure that the System is placed and stored in a secure location from the date it is delivered to the Premises.

17. STCs

17.1 Ownership of, and any and all rights and interest in, any STCs that are or may be created by anything done (or omitted to be done) under or

connection with the supply of the System and /or provision of the Installation Works (Bradford STCs) will vest in us. You acknowledge that you have no entitlement to

any interest in, or benefits derived from, any Bradford STCs, and that the Price has been offered on this basis.

17.2 You must promptly do all things necessary or required by us to assign or transfer the rights to any Bradford STCs to us, or our nominee.

17.3 If you fail to comply with your obligations under this clause, you must pay to us the market value of the Bradford STCs as at the date of creation of those Bradford


17.4 In the event that anything done (or omitted to be done) under or in connection with the supply of the System and /or provision of the Installation Works creates

any financial or other benefit or right as a result of the introduction of any Future Energy Legislation, then to the extent possible at law any such benefit or right will

vest in us. Your obligations under this clause extend to any such financial or other benefit or right.

18. Termination

18.1 Without prejudice to our rights and powers under these Terms, we may, at any time, including in the absence of your breach, terminate these

Terms in writing for any of the following reasons:

(a) where we (acting reasonably) deem the Installation Works fall outside the required performance, safety or quality levels as determined by us;

(b) in the event of System or component failure w here we cannot, at a reasonable cost, replace, fix or change the required component or element;

(c) where we determine (at any time) that the Premises are not fit for the Installation Works or the Installation Works are adversely affected by, or

otherwise rendered impracticable due to the conditions of the Premises (including any latent conditions discovered after the date of the Order;

(d) where we consider that any change in a Legislative Requirement or the Renew able Energy Legislation (after the date of these Terms) or the

commencement of any Future Energy Legislation has or may have an adverse effect on the commercial viability of our obligations under these Terms, our pricing

structures or our business; and

(e) where for any reason STCs are not created in connection with these Terms or w here for any reason we are not entitled to the full and

unencumbered benefit of the Bradford STCs.

18.2 Either party may terminate these Terms on 14 days notice:

(a) if the other party enters into an insolvency event, including (without limitation) liquidation, winding up, receivership, administration, de-registration, or ceasing to

trade; or

(b) at any time by mutual agreement in writing.

18.3 In the event that we terminate these Terms, you will be entitled to a refund of any money you have paid to us and title in, and ownership of, the

System will immediately transfer to us upon termination and we may at any time remove the System (and any other goods belonging to us) from the

Premises. You agree to grant us all necessary access to enable us to exercise our rights under this clause 18.3.

19. Privacy

We may collect your personal information w here it is relevant to one or more of our activities, including products and services we acquire from

suppliers and products and services that we offer to customers. We will only use and disclose your personal information in accordance with the

Privacy Act 1988 (Cth).

20. GST

20.1 A reference in this clause 20 to a term defined or used in A New Tax System (Goods and Services Tax) Act 1999 is, unless the context indicates otherwise, a

reference to that term as defined or used in that Act.

20.2 Unless GST is expressly excluded, the price payable for any supply made under or in connection with these Terms includes GST.

20.3 Each party agrees to do all things, including providing tax invoices and other documentation that may be necessary to enable the other party to

claim any input tax credit, adjustment or refund in relation to any amount of GST paid or payable.

21. Miscellaneous

21.1 Notwithstanding any other provision in these Terms, if there are any inconsistencies between an Order, a Quote, any record of any other

agreement you may have with us or these Terms, the provisions of [these Terms] prevail to the extent of the inconsistency.

21.2 The law of the State or Territory in which the Installation Works are to be performed governs these Terms and the parties submit to the nonexclusive jurisdiction

of the courts of that state.

21.3 Any variation of these Terms (except w here the variation is contained in the Order) must be in writing and signed by us.

21.4 These Terms, the Warranty and the Order constitute the entire agreement between us and you for the supply of the System and the Installation Works.

21.5 Part or all of any provision of these Terms that is illegal or unenforceable may be severed from these Terms and the remaining provisions of these Terms continue

in force.

21.6 Force majeure

(a) For the purposes of these Terms, Force Majeure Event means an event beyond our reasonable control including but not limited to strikes, lock-outs or other

industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport network, act of God, war riot, civil

commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant and machinery, fire, flood,

storm or default of suppliers or subcontractors.

(b) We are not liable to you as a result of any delay or failure to perform our obligations under these Terms as a result of a Force Majeure Event.

(c) If the Force Majeure Event prevents us from providing the System or the Installation Works for more than 12 weeks, we shall, without limiting our

other rights or remedies, have the right to terminate these Terms immediately by giving written notice to you and clause 18.3 will apply.

21.7 You must not assign your rights under these Terms without our prior written consent of which we may withhold in our sole discretion. We may

assign our rights and obligations under these Terms at any time without your prior written consent.

21.8 A party’s failure or delay to exercise a power or right does not operate as a waiver of that power or right. The exercise of a power or right does

not preclude either its exercise in the future or the exercise of any other power or right. A waiver is not effective unless it is in writing. Waiver of a

power or right is effective only in respect of the specific instance to which it relates and for the specific purpose for which it is given.

End Customers Terms & Conditions of Sale for Retrofit Solar System 1st Oct. 2013


This Schedule sets out some Additional Services and/or items that are described in clause 12 of the Terms and Conditions.

This Schedule does not form part of Your Contract with Bradford but is a separate document provided for information only.

Additional Service Name Service Item Cost

Frames required

when not included on original order.

Install frames if roof is flat or pitch not suitable. Cost varies per system

size. To be quoted prior to


Additional solar

panel (s)/system upgrade.

Install additional panels. Contact Bradford for new quotation.

Additional electrical


Charges will apply where additional electrical cable is

required beyond the 30 metres included within the

standard packe.


Split Array Charges will apply for splitting the array. To be quoted prior to installation.

Electrical Line

Upgrade/ Safety Switch/


box Upgrade.

It is the Customer’s responsibility to ensure the

customer’s premises complies with relevant electricity

standards prior to solar installation. In the event the

premise does not comply, Customers will be required

to ensure all relevant works are completed by a

qualified electrician.

Quoted Individually.


Customer to engage local


Installation of Meter

(Non – NSW


Meters are the property of the Local Network Service

Property (LNSP). Installation Charges vary per LNSP

(in most instances charges are referred to as truck

fees and may appear on the customer’s retailer

electricity bill).

Charges Vary by LNSP

Installation of Meter (NSW) Level 2 Cat 4 Quoted individually

Independent Electrical Inspection


Charges will apply for independent Electrical


To be quoted prior to installation.

Installation on homes with roof pitches

between 30 to 45 degrees

Special requirements. Please note due to safety

considerations installations may not be always

possible on steep roofs, or double storey premises

where work is required close to the edge or where

there is a drop greater than 6 metres.

Quoted individually

Special Access Requirements Includes boom lift, cherry picker, crane, scaffold etc Quoted individually

Asbestos precautions (where


Where the house was built pre-1990 extra safety

precautions need to be made. This charge does not

include the removal of the asbestos


Remote Locations Any additional fees and charges associated with

installations on islands remote from the mainland (eg

barge or ferry costs) will be charged to the customer

as an additional cost on the day of installation.

Quoted individually

 Customers Terms & Conditions of Sale for Retrofit Solar System 1st Oct. 2013

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